Market Leaders Podcast: “Establishing Efficiency and Innovation Standards” with Kelly Harbour

Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.

Tune in to hear them discuss:

  • How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters
  • How establishing clear standards improves matter management for both lawyers and clients
  • The ongoing developments of the SALI system, and how it’s shaping industry conventions

Don’t miss our past episodes of the Market Leaders Podcast. This podcast has won the JD-Supra Reader’s Choice Award for leading legal marketing content. We invite industry experts to share legal marketing and BD best practices.