Firms across North America turn to us to guide and inform business decisions. We help firm leaders rethink norms, develop new solutions, and execute with confidence. Each solution is tailored to the client, taking into consideration culture, strategy, economics, and untapped potential.
Optimize the revenue potential of your firm
Optimizing the revenue potential of your firm requires alignment between the business development function and your partners. Our Health Assessment draws from the practices of the most successful firms, ensuring that your strategy is competitive in today’s business environment.
Our program is composed of three steps:
The outcomes of our program are twofold: a BD strategy precisely tailored to your firm’s revenue goals, and greater financial returns.
Maximize your rates and minimize friction with your clients.
Firms of all sizes face the common challenge of maximizing profitability while simultaneously making needed investments in people and processes. Cost management is an important lever for managing profitability, but no firm can ultimately save its way to greater success.
Our consultants have extensive experience working with leadership, practices, and clients to help you increase revenue most profitably and manage costs strategically. We partner with your management and operations teams to define achievable goals based on competitive intelligence, rate analyses, and client perspectives. We then help your firm and individual partners confidently execute the specific actions that will quickly solidify your value proposition and improve your bottom line. Firms that implement our Profitability Accelerator consistently see improvements in their margins within just a few months of launching the program.
Give your key clients the attention they need so that they give you the business you want.
Client-centric firms place institutional and high-potential clients at the core of their business growth strategy. A programmatic focus on growth and retention are best achieved through deliberate actions that deeply engage lawyers and firm professionals in identifying and meeting your clients’ business needs. Creating win-win partnerships with clients increases service satisfaction, reveals new business opportunities, and solidifies long-term relationships. Our consultants have successfully designed and implemented client growth/account management programs that are differentiating and measurably increase both client satisfaction and revenue.
Grow with confidence following a clear, documented, well-executed plan.
Over the past two decades, both firms and clients have become more sophisticated in their operations and laser-focused on differentiating, market-driven strategies that enhance profitable revenue and bolster recruitment and retention of talent. Our consultants have worked with firms of all sizes in defining and achieving unique and specific growth objectives. Through a deep understanding of each firm’s strengths and opportunities, a keen understanding of clients, and a commitment to effective implementation, we develop sharply honed strategies that meaningfully impact firm performance.
Understand your clients’ priorities and emerging needs so you can capture more of their business.
Our Client Feedback and Follow-Up program engages your clients in candid business conversations. As a neutral third party, we systematically ask the important questions about their loyalty to your business, your performance, their service satisfaction, and ways to expand your relationship with their business. Clients are consistently appreciative of the opportunity to provide formal feedback and firms always learn or confirm ways in which the relationship can be enhanced as well as competitive intelligence to drive informed decisions.
As part of the program, we provide tools and support to ensure that the appropriate parties at your firm follow up on your client’s input. Client Feedback is a crucial process with any client and Follow-Up is critical in order to acknowledge and act upon your clients’ wants, needs, and preferences.
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