Firms across North America turn to us to guide and inform business decisions. We help firm leaders rethink norms, develop new solutions, and execute with confidence. Each solution is tailored to the client, taking into consideration culture, strategy, economics, and untapped potential.
Transform your pricing strategy to drive sustainable growth.
Firms of all sizes must balance the need to increase profitability with the demands of investing in the right talent and adapting to an evolving marketplace. While cost management is key to profitability, sustainable success requires more than just cutting expenses.
Our consultants bring deep expertise in working with leadership, practices, and clients to help you strategically increase revenue while managing costs. We collaborate with your management and operations teams to define clear, achievable goals using competitive intelligence, rate comparison analysis, and client insights.
Through our Profitability Accelerator program, we offer a comprehensive approach that includes:
Pricing Strategy: We help you determine the optimal pricing strategy that aligns with your firm’s goals and market position, ensuring your rates are competitive and sustainable. This includes strategic recommendations on rate adjustments that optimizes revenue without causing friction with clients.
Client Insights: We use a survey mechanism to integrate client input to inform your pricing based on the value they receive and the structures that cause the least amount of friction for them.
Competitive Analysis: Our team provides a comparison of your current rates with those of your industry peers, giving you competitive intelligence for more informed decisions about rate adjustments.
Internal Drivers: Often, rates are suppressed by partners who harbor the concern that increasing their rates will drive clients away. In reality, this rarely happens. Yet, year after year, this pattern leads to an unprofitable system that continues to perpetuate itself. We help you break that cycle with data-driven confidence.
Modern Billing Models: We help your firm explore and implement alternative fee arrangements that align with AI-driven efficiencies, moving beyond traditional hourly billing models. These innovative structures, such as value-based pricing or flat fees, enable your firm to maintain profitability while enhancing client satisfaction by offering more transparent, predictable, and results-driven billing.
Client Communication: We assist in developing clear, compelling messaging around your services, value proposition, and any new or adjusted pricing models, ensuring transparency and trust with clients.
Implementation Coaching: We coach and educate your attorneys on how to talk to clients about fees and how to emphasize the value of their services to clients.
Firms that implement our Profitability Accelerator see measurable improvements in their margins within just a few months. We ensure that your firm and individual partners have the tools and confidence to solidify your value proposition, improving both profitability and client relationships.
“Ackert’s Profitability Accelerator helped us improve our value positioning and align our rates with market and client expectations. Their guidance was invaluable and greatly helped our lawyers in successfully communicating our pricing with our clients. We realized tangible results within a few months of implementation.”
Optimize the revenue potential of your firm
Optimizing the revenue potential of your firm requires alignment between the business development function and your partners. Our Health Assessment draws from the practices of the most successful firms, ensuring that your strategy is competitive in today’s business environment.
Our program is composed of three steps:
The outcomes of our program are twofold: a BD strategy precisely tailored to your firm’s revenue goals, and greater financial returns.
Grow with confidence following a clear, documented, well-executed plan.
Over the past two decades, both firms and clients have become more sophisticated in their operations and laser-focused on differentiating, market-driven strategies that enhance profitable revenue and bolster recruitment and retention of talent. Our consultants have worked with firms of all sizes in defining and achieving unique and specific growth objectives. Through a deep understanding of each firm’s strengths and opportunities, a keen understanding of clients, and a commitment to effective implementation, we develop sharply honed strategies that meaningfully impact firm performance.
“We have worked with Ackert for many years. The insight, coaching and strategic advice we’ve received have been an invaluable asset, both to me as Managing Partner and to many of the lawyers in my firm. We regard Ackert as an instrumental trusted resource and rely greatly on the perspective and guidance our firm receives, both from a management perspective and whenever we go through a formal strategic planning exercise.”
Give your key clients the attention they need so that they give you the business you want.
Client-centric firms place institutional and high-potential clients at the core of their business growth strategy. A programmatic focus on growth and retention are best achieved through deliberate actions that deeply engage lawyers and firm professionals in identifying and meeting your clients’ business needs. Creating win-win partnerships with clients increases service satisfaction, reveals new business opportunities, and solidifies long-term relationships. Our consultants have successfully designed and implemented client growth/account management programs that are differentiating and measurably increase both client satisfaction and revenue.
Elevate your high performers to the next level
For over 20 years, the coaches at PipelinePlus have helped high-achieving professionals across North America advance their careers to the next level. Our comprehensive coaching programs unleash your full potential, driving both personal and organizational success.
Step 1: We begin by conducting assessments that reveal insights into your strengths, areas for improvement, and untapped potential. By gaining a comprehensive understanding of your challenges and opportunities, we can tailor a coaching experience that truly resonates with your unique needs.
Step 2: Next, we co-create a personalized development plan that aligns with your aspirations and the goals of your organization. We identify key areas for growth and design a roadmap that addresses the strategic, political, and behavioral obstacles that might hinder your progress.
Step 3: Finally, we have in-depth conversations focused on implementing your plan. We equip you with practical strategies and tools to overcome barriers, enhance your leadership presence, and cultivate influential relationships. With our guidance, you will develop the skills necessary to seize opportunities, drive positive change, and lead with confidence.
“The executive coaching I received at PipelinePlus helped me identify priorities that were (and were not) a good use of my time, flag challenges I otherwise wouldn’t have seen, and approach new situations with confidence by executing a plan my coach helped me craft.”
Understand your clients’ priorities and emerging needs so you can capture more of their business.
Our Client Feedback and Follow-Up program engages your clients in candid business conversations. As a neutral third party, we systematically ask the important questions about their loyalty to your business, your performance, their service satisfaction, and ways to expand your relationship with their business. Clients are consistently appreciative of the opportunity to provide formal feedback and firms always learn or confirm ways in which the relationship can be enhanced as well as competitive intelligence to drive informed decisions.
As part of the program, we provide tools and support to ensure that the appropriate parties at your firm follow up on your client’s input. Client Feedback is a crucial process with any client and Follow-Up is critical in order to acknowledge and act upon your clients’ wants, needs, and preferences.
“One of Smith Currie’s guiding principles has always been to put our clients first. But we realize we do not always know how clients perceive us and what we can do to improve. So, we engaged Ackert to help us better understand our clients’ expectations and experiences. Ackert’s client survey and feedback interviews helped us obtain candid client feedback that confirmed what we are doing well and provided clear insights and recommendations on how we can continue to grow and strengthen our valued client relationships.”
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