Our Client Feedback and Follow-Up program engages your clients in candid business conversations. As a neutral third party, we systematically ask the important questions about their loyalty to your business, your performance, their service satisfaction, and ways to expand your relationship with their business. Clients are consistently appreciative of the opportunity to provide formal feedback and firms always learn or confirm ways in which the relationship can be enhanced as well as competitive intelligence to drive informed decisions.
As part of the program, we provide tools and support to ensure that the appropriate parties at your firm follow up on your client’s input. Client Feedback is a crucial process with any client and Follow-Up is critical in order to acknowledge and act upon your clients’ wants, needs, and preferences.