The State of CRM for Law Firms (2018)

The CRM industry is now the largest and fastest-growing segment of the technology market. More law firms are adopting CRM every year, but many still struggle with data integrity, lawyer adoption, and ROI.

In the Spring of 2018, Ackert Inc. conducted the third installment of its annual market-wide study examining the state of Client Relationship Management (CRM) software within law firms.

The white paper includes a detailed analysis of the survey findings as well as a list of best practices for firms wishing to choose the most effective platform, promote higher utilization among lawyers, and maximize the ROI on their CRM initiatives.

Authored by Olivia Watson & David Ackert