The State of CRM at Law Firms (2020)

In the fall of 2020, Ackert Inc. conducted the fifth installment of its market-wide study on the adoption and usage of Client Relationship Management (CRM) software within law firms. This white paper is a continuation of similar studies conducted since 2015 and is intended to examine ongoing trends in the industry. This year, over 134 law firms participated in the survey to describe the state of CRM at their firms.

Authored by David Ackert & James Moore