The 2023 State of CRM in Law Firms

In November 2022, Ackert Inc. conducted the second installment of its market-wide study on Client Relationship Management (CRM) software utilization in Professional Services firms and its seventh study on CRM in law firms. This white paper is a continuation of similar studies on law firms exclusively conducted since 2015. It examines trends in CRM use based on the responses of marketing/BD professionals at 71 U.S. law firms. Download the report by completing the form below: